24-Hour Money-Back Guarantee

We stand behind our service. If you're not satisfied with your resume roast, we offer a full refund within 24 hours of purchase.

How to Request a Refund

To request a refund:

1. Email us at support@portrait-labs.com within 24 hours of purchase
2. Include your order/session ID or the email address used for purchase
3. Briefly explain why you're requesting a refund

We'll process your refund within 5-7 business days. The refund will be issued to the original payment method.

Refund Eligibility

Refunds are available for:

• Unsatisfactory service quality
• Technical issues preventing you from accessing your roast
• Duplicate charges
• Any reason within the 24-hour window

Non-Refundable Items

The following are not eligible for refund:

• Requests made after 24 hours from purchase
• Refunds requested due to disagreement with feedback (we provide honest, sometimes harsh feedback by design)
• Issues with file format or upload errors (we'll help you resolve these)

Processing Time

Once approved, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Questions?

If you have questions about our refund policy, please contact us at support@portrait-labs.com